Frequently Asked Questions

SynText is an enterprise-grade AI agent platform that connects to your existing business systems and provides a unified interface for interaction with your data. Our platform uses advanced language processing to understand commands and perform complex business tasks across multiple integrated systems.

We're currently rolling out access to SynText in phases to ensure the best onboarding experience. When you join our waitlist, you'll be notified as soon as access becomes available for your organization. We prioritize organizations based on use case compatibility and integration readiness.

SynText is built specifically for enterprise integration, focusing on security, scalability, and seamless connection to existing business systems. Our patent-pending technology enables deeper understanding of business contexts and more effective execution of complex tasks across multiple integrated systems. Unlike consumer AI assistants, SynText is designed to handle enterprise-specific workflows and data structures.

SynText supports integration with major enterprise systems including Salesforce, SAP, Oracle, Microsoft Dynamics, and Zendesk. We also provide a custom API integration option for proprietary or specialized systems. Our team is continuously expanding our integration capabilities based on customer needs.

Security is our top priority. All integrations use enterprise-grade security protocols including OAuth 2.0, encrypted data transmission, and role-based access controls. We maintain SOC 2 compliance and regular security audits. No sensitive data is stored within SynText unless explicitly configured for caching purposes, and all data transfers occur through secure channels.

Most standard integrations can be configured through our user-friendly interface without coding knowledge. For custom API integrations, basic knowledge of APIs and your system's authentication methods may be needed. Our enterprise customers receive dedicated support from our integration specialists who can assist with complex setups.

The SynText agent uses advanced natural language processing to interpret your commands and queries. It maintains context across conversations and can perform complex tasks by orchestrating actions across your integrated systems. The agent learns from interactions over time to provide more personalized and efficient responses for your specific business needs.

Yes, each SynText agent is assigned a dedicated phone number for SMS communication. You can send commands and receive responses via text message, making it convenient to access your business systems even when you're away from your computer. SMS communication uses the same security protocols as our web interface.

The SynText agent can perform a wide range of tasks including data retrieval, analysis, cross-system reporting, data entry and updates, workflow initiation, and status monitoring. It can also handle more complex tasks like generating comparative reports across systems, identifying anomalies, and providing business insights based on integrated data sources.

SynText offers tiered pricing based on the number of users, integrations, and usage volume. We provide custom enterprise pricing for organizations with specific needs. Contact our sales team for detailed pricing information tailored to your organization's requirements.

All customers receive email support and access to our knowledge base. Premium and Enterprise customers also receive dedicated account management, priority support with guaranteed response times, and regular check-in calls. Enterprise customers additionally benefit from 24/7 emergency support and custom training sessions.

Yes, we offer a 14-day free trial with access to core features and limited integrations. Enterprise customers can request a custom proof-of-concept implementation to evaluate SynText with their specific systems before committing to a full deployment.