Privacy Policy

Last updated: March 15, 2025

1. Introduction

Welcome to SynText's Privacy Policy. This Privacy Policy explains how SynText ("we," "our," or "us") collects, uses, shares, and protects your information when you use our enterprise AI agent platform and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. We value your privacy and are committed to protecting your personal data.

2. Information We Collect

We collect different types of information to provide and improve our Services:

2.1 Personal Information

Personal information may include:

  • Account Information: Name, email address, phone number, and business information when you register for an account.
  • Profile Information: Information you provide in your user profile.
  • Communication Data: When you contact us, we keep records of your communications for customer service and quality assurance purposes.

2.2 Integration and Usage Information

To provide our integration and agent services, we collect:

  • Integration Configurations: Information about the third-party services you connect to our platform.
  • Command History: Records of the commands and requests you submit to our AI agent.
  • Usage Data: Information about how you use our Services, including log data, device information, and IP address.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services
  • To process and complete transactions
  • To send administrative information, such as updates, security alerts, and support messages
  • To respond to your comments, questions, and requests
  • To personalize your experience and deliver content relevant to your business needs
  • To monitor and analyze trends, usage, and activities in connection with our Services
  • To detect, prevent, and address technical issues

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls for our systems and data
  • Employee training on security and privacy best practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors who provide services on our behalf, such as hosting, data analysis, and customer service.
  • Compliance and Legal Obligations: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
  • With Your Consent: We may share information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct or update your personal information
  • The right to request deletion of your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability

To exercise these rights, please contact us at privacy@syntextai.com.

7. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed for these purposes.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

SynText AI, Inc.
123 Innovation Way
San Francisco, CA 94107
privacy@syntextai.com